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Plano

Texas

24-7 Services

Genie Opener

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FAQ

Frequently Asked Questions

Do you charge a fee for when you visit to give an estimate?

No, we do not charge fees for estimates. But we only visit when the estimation involves the installation of a new garage door. If it is a repair job, then we give our estimate over the phone based on your description, also free of charge.

Can you give me instructions over the phone as to how to fix my garage door?

For simple problems, you can call us, and see if we can offer our professional advice. However, if the problem is too big, it would be best for you to avail of our services.

How often should I replace a garage door?

Replacing a garage door should be done on a case-to-case basis. There is no set number of years after which a garage door should be replaced. If your garage door has been maintained well, then there may be no need to replace it, and repairing garage doors is always an option.

Do you charge extra for emergencies?

No. We are open 24/7, so you can count on us to be there when you need us. Should you need your garage door repaired in the middle of the night, feel free to call.

Do you offer loyalty-based discounts?

Our prices are set based on a variety of factors, including the cost of materials, the salaries of our employees, the cost of transportation, advertising, and very small profit margins. However, we do occasionally find a way to give return customers a discount.

I have a garage door problem. Should I pay you a visit?

We come to you, so there is no reason to come to us. Simply give us a call, and let us know when you want us to be there.

Do you paint garage doors?

We specialize in the installation, repair, and maintenance of garage doors, so we do not offer garage door painting services. However, we can point you in the right direction by recommending someone, or if you want to do it yourself, we can answer any questions you might have.

How long does a repair job take?

It really depends on the extent of the problem. Rest assured that we have the best in the business working with us, so our people can do the job as fast as possible.

I think there may be a problem with my remote. Can you take a look at it?

Of course. We can take a look at any problem with any part of your garage door, no matter how big or small. Whether it is your remote or the roller or the door itself, you can count on us to fix it.

Do you have any coupons?

Yes. Just visit our website to see the different kinds of coupons we have for a variety of services. You could save a lot of money by making our already reasonable prices go even lower.

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